Orchard Coffee House Front of house / Barista

Job title: Front of house/ Barista at Orchard Coffee House

Hours: Permanent Part Time (16 hours per week, plus availability to cover holidays)

Flexible Monday – Friday and alternate Saturdays

Contract length: This is a permanent contract with a probationary period of three months.

Hourly Rate: £9.34

Overall Purpose of the role:

As Front of House/ Barista at Orchard Coffee House you will be responsible for delivering exceptional customer service and building customers relations. You will have the ability to work as part of a team but also be self-motivated to deliver a unique and memorable customer experience. You will be preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. You will also maintain a clean and well stocked workspace and dining area, adhering to all food safety regulations and quality control.

Principal duties and responsibilities are to:

Offer a warm and friendly welcome to all our customers, accurately making drink/cake orders and processing payments correctly and efficiently.

Interact and share advice with customers, know our food inside out, keeping up to date with how our food is made and dietary and allergen advice.

Ensure that Orchard Coffee House products are available, replenished and immaculately displayed in line with our visual merchandising and food safety standards, throughout the day.

Support your colleagues by giving your best and work alongside the rest of the team to ensure maximum productivity and a prompt service.

Work alongside our kitchen staff to ensure orders are processed promptly and food is ready and available to serve to our customers throughout the day.

Ensure all equipment used is kept clean and all supplies are replenished throughout the day.

Check the customers have anything they need and are happy with the service and ensure the tables are cleared and cleaned in between customers. To load and unload the dishwasher as needed, including pot wash when required.

Ensure completion of opening and closing checks and follow the clean as you go processes in accordance with the Safer Food Better Business standard.

Person specification

The ideal candidate will have, or be able to develop, the following:

Essential

Passion for good coffee and exceptional customer service skills.

A ‘can do’ attitude and willingness to learn.

Excellent people and communication skills, being able to relate warmly to all people.

The ability to work in a fast-paced environment whilst remaining calm under pressure.

A flexible approach and the ability to adapt to a changing culture with great initiative.

An eye for detail and a focus for delivering great service and experiences for our customers.

Someone who will develop a love for the community at Gorsley, who has the desire to be visible to customers and teams.

Desirable

Barista trained

Food Safety certificate

Previous experience in a similar role.

General requirement

A full driving licence

Whilst the applicant does not need to be a committed Christian, a sympathetic attitude towards the ethos of the business is necessary.

NOTES:

All posts are subject to a satisfactory enhanced DBS declaration which is a commitment by Gorsley Baptist Church to safeguarding. The post holder is required to share this commitment.

This Job Description is not necessarily a comprehensive definition of the post. It will be reviewed regularly and it may be subject to modification or amendment at any time after consultation with the holder of the post.

This Job Description does not form part of the contract of employment. A comprehensive contract of employment will be issued to the successful applicant, including such details as: – notice periods, procedures for sickness absence, grievance and disciplinary.